Data protection and data security for customers and users have a high priority for EWE. The protection of your personal data in all of our business processes is therefore of particular importance to us.
This statement on data protection explains which information is collected when you visit our website and how this information is used. However, this statement does not apply to the websites of other companies that contain a link to this EWE AG website or to websites that are linked to from our website.
Name and address of the controller
T: +49 (0) 441 4805-0
F: +49 441 803-
Processing of your data when you visit our website
Use of our website and creation of log files
When you visit our website, EWE will automatically record data and information provided by your computer or terminal. The following data will be collected:
- IP address or the domain name of the computer submitting the request
- time and date of your visit
- web pages visited
- name of your internet provider
- where applicable, your computer’s operating system and browser software
- the website from which you reach EWE
This data is collected and processed in order to safeguard the security of our system. Your IP address will be deleted within 7 days at the latest. EWE reserves the right to process your data further in anonymised form.
Data is processed in accordance with Art. 6 (1f) of the General Data Protection Regulation (GDPR).
Getting in touch
If you have a request or an issue you would like to notify us of, you can use our contact form to get in touch with us.
EWE will collect the following data when you contact us:
your title, first name, last name, address, email address, customer number (if you are a customer) and your reason for contacting us.
This data will be used in order to process and respond to the issue which you have contacted us about. Deletion of this data will depend on the nature of your concern.
Data is processed in accordance with Art. 6 (1f) GDPR.
If you are an EWE customer and have provided us with your email address in this context, we may use this to send you a newsletter. You can also sign up for our free newsletter on our website.
The following data will be collected when you register via our website:
Mandatory fields: your e-mail address, the nature of your request, the time and date of registration
Voluntary details: your title, first name, last name, postcode, date of birth, customer number
We require the above mandatory details in order to send you our newsletter. Please see the information fields at the time of your registration for details of the purpose for which your voluntary details will be used. This data will be deleted once no longer required for fulfilment of the purpose for which it was collected.
Customers’ data is processed in accordance with Section 7 para. 3 of the German Unfair Competition Act (UWG).
Data of prospective customers is processed in accordance with Art. 6 (1a) GDPR.
You may withdraw your consent to being sent our newsletter at any time. A link is provided for this purpose in every newsletter.
On our website, we provide our customers with access to the online service areas “My EWE Telecommunications” and “My EWE Energy”. You will be referred to EWE TEL GmbH for telecommunications and to EWE VERTRIEB GmbH for energy, depending on your chosen service area. For access purposes, the company in question will collect your username as well as your email address and password. You can deal with certain contract matters online in the online service area. EWE TEL GmbH or EWE VERTRIEB GmbH will directly process any data arising in this respect. EWE AG has no access to this data. Data is processed in accordance with Art. 6 (1b) GDPR. This data will be saved for as long as it is required for its concrete purpose (e.g. fulfilment of a contract).
Comments function on our blog
As a user of our website, you can publish comments via our blog. Third parties will thus be able to read and comment on your comments. In the event that you publish a comment, we will save your user name and your IP address in addition to your comment. Your IP address will be saved for security reasons and in case you violate third-party rights or upload unlawful content in contributing your comment. Data is processed in accordance with Art. 6 (1f) GDPR.
Use of YouTube videos
On its website, EWE features videos provided by YouTube LLC , 901 Cherry Avenue, San Bruno, CA 94066, USA, represented by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. These videos are integrated through an extended data protection mode and using a two-click solution. This means that YouTube will not save any information about visitors unless they view the video in question. If you click on the video, your IP address will be transmitted to YouTube, and YouTube will learn that you have viewed this video. If you have logged in to YouTube, this information will also be associated with your user account (you can prevent this by logging out of YouTube before viewing the video). We have no knowledge of any collection or use of your data which will then be possible for YouTube, nor do we have any influence over this. For further information, please see YouTube’s data protection statement at http://www.youtube.com/t/privacy.
Use of the WhatsBroadcast service
We send messages via WhatsApp. For this, we use the service provided by WhatsBroadcast GmbH, whereby we are able to send messages via the messaging platform WhatsApp (subsequently also referred to as “service”).
WhatsBroadcast is operated by the company WhatsBroadcast GmbH, Schwanthalerstrasse 32, 80336 Munich, Germany.
WhatsBroadcast only provides the technical means to send messages and does not send any messages of its own.
WhatsBroadcast collects and processes personal data as part of our online service only. Data is only collected for the purpose of transmitting messages. Please bear in mind that we can use any individual information to send the relevant messages in accordance with strictly defined rules.
WhatsBroadcast provides us with the collected data. However, it will not disclose any of your data to third parties. Some of the data collected may be visible to our employees who are involved in providing this service.
You can terminate our service at any time by sending a single message. To do so, please send the word “STOP” to us via the messaging service. You will no longer receive any messages from us until you register again.
To remove all data saved by you, please send a message containing the text “ALLE DATEN LOESCHEN” (delete all data) via your messaging service.
Various technical precautions are in place to protect our databases. Only a very small group of people within our company is given access to the database for the purpose of performing technical work on the service.
You are responsible for the security of your own device. Please ensure that your access to WhatsApp and your mobile device is sufficiently protected. We cannot guarantee that the transmission of data via WhatsApp and other messaging services is secure. Every transmission of data therefore occurs at your own risk.
Further information on WhatsBroadcast can be found at: https://www.whatsbroadcast.com/de/datenschutz/
Online job applicationsIf you submit a job application to the EWE Group, we will process your personal data in order to handle your application. Your applicant data will only used be for this purpose and as permitted by law. Your data is always handled confidentially. We only collect personal data from you that is required for the application process. Your data will be made available to the managers of the respective Group company.
EWE will collect the following data if you apply for a job:
Mandatory fields: title, first name, last name, email address, password, postcode, telephone number
Voluntary details: date of birth, address, alternative telephone number, whether you are disabled, application documents submitted
Your data will be deleted, at the latest, three months after the application process has been concluded. Irrespective of this, as part of your online application you can view, edit or delete your data and your attached documents (e.g. your CV) at any time. The controller within the meaning of Art. 4 of the GDPR is the Group company named in the respective job advertisement. In the case of speculative applications, the Group company receiving the speculative application is the organisation responsible.
Data is processed in accordance with Art. 6 (1f) GDPR.
Telecommunications servicesIf you use the availability check or the online order option provided as part of EWE’s telecommunications services, the data which you provide will be passed on directly to EWE TEL GmbH. EWE AG does not have any knowledge of this data. In this case, your data will be collected and used to check availability and for fulfilment of the contract for telecommunications services. The same applies to existing customers who use EWE TEL GmbH’s webmail, online TV or “My EWE – Telecommunications” services. If you order a telecommunications service from EWE TEL GmbH online, you will be notified of the personal data which is required of you during the order process pursuant to Article 13 of the GDPR and Section 93 of the German Telecommunications Act (TKG). Data is processed in accordance with Art. 6 (1b) GDPR. This data will be saved for as long as it is required for its concrete purpose (e.g. fulfilment of a contract). If you have any questions regarding data protection in respect of these services, please contact EWE TEL GmbH.
If you use the availability check or the online order option provided as part of EWE’s energy services (electricity and natural gas), the data which you provide will be passed on directly to EWE VERTRIEB GmbH. EWE AG does not have any knowledge of this data. In this case, your data will be collected and used to check availability and for fulfilment of the contract for energy services. The same applies for existing customers who use the “My EWE – Energy”, “EWE Heating Savings Package“ and “EWE Smart Living” services provided by EWE VERTRIEB GmbH. If you order an energy service from EWE VERTRIEB GmbH online, you will be notified of the personal data which is required of you during the order process pursuant to Art. 13 GDPR. Data is processed in accordance with Art. 6 (1b) GDPR. This data will be saved for as long as it is required for its concrete purpose (e.g. fulfilment of a contract). If you have any questions regarding data protection in respect of these services, please contact EWE VERTRIEB GmbH.
Cookies and interest-based advertising (retargeting)
EWE uses cookie technology for some parts of our website to ensure excellent customer service, to allow easy access to our products and services and to offer a greater range of services. Cookies are small text files which are generated by a web server and are stored on your computer through your web browser.
Most of the cookies which EWE uses will be deleted at the end of your session. Some cookies will remain on your PC even after the end of your session and thus enable us to recognise your PC next time you visit us, on the basis of the data stored in the cookie in question (your visit to our website, including the time and date, your browser type, operating system, the products you viewed on our website). These cookies are known as “ID cookies”. It is not possible to identify you on the basis of the information stored in these cookies. Data is processed in accordance with Art. 6 (1f) GDPR.
In addition, when you visit our website, third-party cookies will be stored on your computer for purposes of interest-based advertising (retargeting) and web analysis.
This website uses Google Analytics, a web analysis service provided by Google Inc. (Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA). Google Analytics uses “cookies”, i.e. text files which are stored on your computer and which make it possible to analyse your use of this website. The information generated by the cookie on your use of this website is normally transferred to a Google server in the USA and stored there. For the web analysis services provided by Google Analytics, we use the add-on “gat._anonymizelp”. Through this add-on, Google shortens and anonymises the IP address for an internet connection if our website is accessed from a member state of the European Union or other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. Google will not pool this IP address with other data in this respect. Google will analyse this information on behalf of the website operator in order to produce reports on website activities and to provide the website operator with further related services on this basis. These cookies will be automatically deleted following a period of 14 months. Our legitimate interests in data processing mainly relate to the optimisation of our website. Data will be processed for the use of Google Analytics in accordance with Art. 6 (1a) GDPR.
You can prevent cookies from being stored by changing the appropriate settings in your browser software; however, we would like to point out that you may not be able to make full use of all of the functions of this website if you choose to do so. Furthermore, you can prevent the data generated by the cookie and relating to your use of this website (including your IP address) from being recorded and processed by Google by downloading and installing the browser plug-in available via the following link:
As an alternative to this browser add-on, you can prevent recording of your data by Google Analytics by clicking on this link: Deactivate Google Analytics
If you reach our website by clicking on a Google advert, Google AdWords will set a cookie on your computer. This cookie will cease to be valid after a period of 30 days. It is not possible to identify you on the basis of the information saved.
We use the information provided by this conversion cookie in order to receive statistical analyses relating to the conversion rate. We will thus learn how many users of a Google advert visit our website and place an order within a period of 30 days. Data will be processed for the use of Google AdWords in accordance with Art. 6 (1a) GDPR.
You may object to Google’s interest-based advertising. For this purpose, you should access the link https://www.google.de/settings/ads in each of your internet browsers and enter your desired settings there.
BING Ads Universal Event Tracking (UET)
We use the “Bing Ads” conversion tracking tool provided by Microsoft Corporation (One Microsoft Way, Redmond, WA 98052-6399, USA) on our website. If you reach our website via a Microsoft Bing advert, Microsoft Bing Ads will set a cookie on your computer. A UET tag is integrated on our website. A UET tag is a code which saves data on the usage of our website in connection with this cookie. Microsoft and we can thus determine how long users spend on our website, which parts of our website they visit and the adverts through which users access our website. This information enables us to optimise our website. None of your personal data will be recorded. The collected data will be transferred to a Microsoft server in the USA. In principle, it will then be stored there for a maximum period of 180 days. In certain circumstances, Microsoft may track your user behaviour across multiple electronic devices using “cross-device tracking”. It will then be able to provide you with personalised advertising on Microsoft websites and in Microsoft apps.
You will find further information on data protection at Microsoft in Microsoft’s data protection rules: https://privacy.microsoft.com/de-DE/privacystatement
You can deactivate the processing of data outlined above by clicking on the following link: https://account.microsoft.com/privacy/ad-settings
Data is processed in accordance with Art. 6 (1a) GDPR.
Bid management service provided by intelliAD Media GmbH
This website uses the web analysis service including bid management provided by intelliAd Media GmbH, Sendlinger Str. 7, 80331 Munich, Germany. For the design of this website in accordance with user requirements and for its optimisation, anonymised usage data will be recorded and saved on an aggregated basis. In addition, usage profiles will be created on the basis of this data using pseudonyms. Cookies will be saved locally when intelliAd Tracking is used. Cookies will be saved for a maximum period of 100 days. The website operator and other intelliAd customers may use these anonymised usage data and profiles in order to identify user interests, but without being able to identify you as a visitor to this website. This data is processed in accordance with Art. 6 (1a) GDPR.
You are entitled to object to the saving of your user data (recorded in anonymised form), including with future effect. Use the intelliAd opt-out function for this purpose.
To answer your inquiries, we use a so-called chatbot. This provides you with automated answers to the respective subject areas. However, questions beyond the predefined questions or subject areas cannot be answered.
The chatbot we use is a service of botario GmbH, Konsul-Smidt-Straße 8p, 28217 Bremen. Botario GmbH has been obligated to comply with data protection and takes appropriate technical and organizational measures to ensure your data protection.
The chatbot's responses are not legally binding but are for informational purposes only. The answers do not replace professional advice from EWE contacts. To clarify the questions and topics mentioned here, you can also contact the relevant EWE contacts in the traditional way (e.g., by mail, email, phone) at any time.
If voice input, such as Alexa, Cortana, Google Assistant, Siri, etc., is used to control your computer and operate the chatbot, there is a possibility that your data will be processed by the respective voice service provider in a cloud. EWE has no influence on this. EWE is not responsible for ensuring data protection during the processing to control the computer (user inputs).
To further develop the chatbot, ensure quality, and improve the user experience, the logs are recorded and stored. By using the chatbot, you consent to the data transmitted during the use of the chatbot being used by EWE to answer questions and improve the chatbot's response behavior. Only the text is stored systemically, and no other user data. Therefore, it is not possible to trace back to the user.
Data processing is based on Art. 6 Para. 1 lit. f GDPR and in the interest of being able to answer your inquiries as uncomplicatedly, quickly, and customer-friendly as possible. If your inquiry can only be clarified by one of our subsidiaries, we will forward your inquiry and data to this company in your interest. Otherwise, we exclude the transfer of data to other third parties or the promotional or statistical use of this data without your explicit and revocable consent.
You can register to receive so-called push notifications. For this we use the “CleverPush” service, which is operated by CleverPush GmbH, Nagelsweg 22, 20097 Hamburg (“CleverPush”).
You will regularly receive information about selected topics and information that is likely to be of interest to you via our push notifications.
In order to register for the push notifications, you must confirm the request from your browser or end device to receive the notifications. This process is documented and saved by CleverPush. The time of registration and a push token or device ID are stored for this purpose. This data is used on the one hand to be able to send you the push notifications and on the other hand as proof of your registration. The legal basis for this processing is your consent and thus Article 6 (1) (a) GDPR.
CleverPush also statistically evaluates our push notifications. CleverPush can thus recognize whether and when our push notifications were displayed and clicked on. This enables us to determine which push notifications are of interest to recipients in order to tailor future messages to the presumed interests of all recipients and thus increase interest in our offer. In addition to the push token or device ID, we also save the main topic of the app on which the push notifications were activated (e.g. business, sports, etc.). We also use this information to send push notifications to the relevant subscribers that are presumed to be in their interests. The legal basis for the processing is Article 6 (1) (f) GDPR. A push token or device ID is only assigned to a specific person if we are legally obliged to do so, to defend against claims against us, if this is required as evidence, and to prosecute any violations of the law.
You can revoke your consent to the storage and use of your personal data to receive our push notifications at any time with effect for the future. Furthermore, you can object to the use of personal data described above at any time on the basis of Article 6 Paragraph 1 Letter f. Please revoke your consent for this purpose. You can revoke your consent in the settings provided for this purpose for receiving push notifications in the settings of your device or browser.
Your data will be deleted as soon as they are no longer required to achieve the purpose for which they were collected. Your data will therefore be stored for as long as the subscription to our push notifications is active.
The cancellation process is explained in detail under the following link: https://cleverpush.com/faq.
To accelerate the retrieval of content (e.g. images) and to ward off attacks, CleverPush uses the offers of cloudflare.com, an offer of Cloudflare, Inc., as part of order processing on the basis of the standard contractual clauses.
CleverPush does not store any data on Cloudflare's servers that contain personal data, only general content such as text or images. When you access this content, the end device you are using establishes a connection to Cloudflare and the IP address of the end device you are using is processed as a result.
If EWE processes your personal data, upon request we will provide you with information regarding the categories of affected data, the purposes of use, any recipients or categories of recipients of this data and the period of planned storage.
You are entitled to require the correction or supplementation of incorrect or incomplete data.
If data is processed on the basis of your consent, you are entitled to revoke this consent with future effect at any time. Where data is processed on the basis of a legitimate interest of EWE, you are entitled to object to data processing on grounds relating to your particular situation (Art. 21 GDPR).
In certain circumstances, you are entitled to request the deletion of this data. In particular, you are entitled to request this deletion if this data is no longer required for data processing, you have revoked your consent or if you have objected to processing of this data due to your particular situation.
In certain circumstances, you may restrict the processing of your personal data if its deletion is not possible or the obligation to delete it is contested.
You also have a right to data portability. This means that, upon request, we will provide you with your data in a machine-readable format.
You are entitled to submit a complaint to the competent supervisory authority. The German federal commissioner for data protection and freedom of information is competent for telecommunications services. The data protection commissioner for the state of Lower Saxony is competent for all other issues.
Who does EWE transmit data to?
EWE transmits your data to processors in accordance with Article 28 of the GDPR. Processors will only process your data as permitted by law and in accordance with EWE’s instructions. EWE is responsible for the processor’s processing of data.
In order to provide its services, EWE may forward your data to partners. It will do so as permitted by law or on the basis of your consent which you have granted in this respect.
Moreover, in certain cases we are obliged to forward your data to government agencies.
Automated individual decision-making (including profiling)
We do not use any automated decision-making methods as outlined in Article 22 of the GDPR. In the event that we do make use of such methods in individual cases in future, we will notify you of this separately if required to do so by law.
EWE implements extensive technical and organisational security measures to protect any of your personal data which we store against abuse, accidental or deliberate manipulation or from being accessed by unauthorised persons. Our security measures are subject to a process of continuous improvement in line with technological developments.
Name and address of the data protection officerUwe Kettler
T: +49 (0) 441 4805 -0
Guidance for consumers regarding their right of revocation
Right of revocation
You are entitled to revoke a contract concluded online within a period of fourteen days, without providing reasons. The time limit for revocation is fourteen days from the date of the contract’s conclusion. In order to exercise your right of revocation, you must notify us, EWE VERTRIEB GmbH, Donnerschweer Str. 22–26, 26123 Oldenburg, telephone number: 0800 393 2000, fax number: 0800 393 2222, email address: email@example.com of your decision to revoke this contract by means of a clearly worded statement (e.g. a letter sent by post, a fax or an email). You may electronically fill out the standard revocation form or complete another clearly worded statement on our website www.ewe.de and submit this to us via our website. If you make use of this option, we will confirm our receipt of your notice of revocation without delay (e.g. by email). To comply with the time limit for revocation, it is sufficient if you send us notification that you are exercising of your right of revocation before the time limit for revocation expires.Consequences of revocation
If you revoke this contract, we will be obliged to reimburse you any payments which we have received from you, including the costs of delivery (excluding the additional costs which result due to your choice of a form of delivery other than the cheapest, standard form of delivery offered by us) without delay and at the latest within fourteen days of the date on which we received notification of your revocation of this contract. We will use the same means of payment which you used for the original transaction for this repayment, unless expressly agreed otherwise with you; in no account will you incur charges due to this repayment. If you have required provision of the service in question to begin during the revocation period, you will be obliged to pay us an appropriate amount proportional to the services already provided as of the date on which you notified us of your exercising right of revocation in relation to this contract compared to the overall volume of the services stipulated in the contract.